Shipping Policy & Downloaded Purchases Instructions

Last updated: January 3, 2017

Thank you for shopping at and/or Reframing Perceptions LLC dba Biofeedback Nutritional Scan (including any of its owners, employees or representatives), Amy Tavares, Melanie Kahleh, Cindy Garcia.

If you are not entirely satisfied with your purchase, we’re here to help. Please review our Returns and Refund Policy.


Shipping Policy
Products purchased from usually ship within 1 to 3 business days after your order is placed (not referring to products recommended via an affiliate link to or other affiliates).


Instructions on How to Download Your e-Content Purchases

    There are 3 ways to download your purchase:


    1. Simply click the download link(s) on your emailed receipt. Or…

    2. After your payment processes, you can download your e-content by going to the “Shop” menu option (above) and choose “Shop Account”. Or…

    3. You can also download your item by clicking the blue “Order Number” on the “Thank you for your order” page that you are automatically taken to after your payment processes.


    Note: If you use PayPal to pay for your downloadable content, you may click the option to return to our website once your PayPal payment processes. Once you return, you should see this “Thank you for your order” page (as described above in the 3rd download option). If not, please go to the “Shop” menu option (above) and choose “Shop Account” to log in.


Digital products Refunds Policy

We do not issue refunds for digital products once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.


Contact us

If you have any questions about our Shipping Policy or Downloaded Purchases, please contact us: